Refund policy

Return Policy

This return policy is valid for the Canada.

The products can easily be returned.

There is no Restocking and shipping fee for the Returns. This applies both in the case of dissatisfied products as well as a defect-received product. With most packages the return labels are in the box, if this is not the case send us an email at supportcanada.shop@gmail.com and we will send them digitally. You can then print them and add them to the return package.

Where a Product is authorized for return, you can return to supportcanada.shop@gmail.com  or by mail

Click here to submit a return or exchange request

· Returns/exchanges must be made within 30 days of delivery (for online orders.

· Upon delivery, you accept sole responsibility for your orders.

· All items must be unworn, unwashed, and in original packaging.

· For any authorized return or exchange, we’ll cover the return shipping for packages being shipped from the lower 48 states using a carrier of our choosing. You'll get a prepaid label from our Support Team by email once you contact us.

· Once your item(s) reaches our warehouse, your refund or exchange will be processed within 5 business days.

· Final sale items cannot be returned or exchanged.

· Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.

· We can only process returns and exchanges for items purchased directly from outfitsclothing.store. If you purchase our product from another retailer, please contact them directly for a return or exchange.

How to Return Merchandise Purchased at outfitsclothing.store

  If you're not completely satisfied with your in-store purchase, email  supportcanada.shop@gmail.com and include the following information printed on your store receipt:

· Store number

· Register number

· Transaction number

· Date of purchase

· UPC number and description of merchandise

· Reason for return

· Address and phone number where you can be reached

    After submitting your email, you will be contacted by a Customer Service Colleague within 48 hours who will assist in processing your return.

Holiday Return Policy

For the holiday season, orders placed from October 15th onward may be returned or exchanged through September 8^th or 30 days from purchase date - whichever date is later. Please note, this excludes final sale items. 

Unauthorized Returns and Worn Garments

Refunds and exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back or attempting to return an item in-store.

If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed, nor will your used garment or unauthorized return be returned to you.